Case study · Property services
Backend workflow automation for Property Network of Australia
Property Network of Australia relied on support staff to manually handle a range of backend administrative functions across multiple systems. Inturing automated these processes end-to-end across Monday.com, Adobe Sign, OneDrive, Teams and Outlook, saving PNA close to $150,000 a year in support staff costs.
~$150,000
Saved annually in support staff expenses
Reported by PNA following a 12-month engagement.
5
Systems connected into one automated workflow
12 months
Engagement length referenced in client feedback
The challenge
Manual backend administration across five disconnected systems.
A range of backend administrative functions at PNA were handled manually by support staff.
These tasks spanned multiple disconnected systems — Monday.com, Adobe Sign, OneDrive, Teams and Outlook — with no automated communication between them.
Repetitive administrative work required ongoing employee intervention, tying up support staff time that could be spent elsewhere.
- Systems connected
- Monday.com · Adobe Sign · OneDrive · Microsoft Teams · Outlook
- Services applied
- Workflow automation · System integration
The approach
Automation across every touchpoint, delivered collaboratively.
Over a 12-month engagement, we connected the systems PNA already relied on and removed the manual handoffs between them.
- 01
Mapped manual processes across systems
Inturing worked closely with PNA over 12 months to understand how backend administrative work moved across Monday.com, Adobe Sign, OneDrive, Teams and Outlook.
- 02
Automated communication between platforms
Automations were built to connect these systems directly, enabling seamless communication and removing the need for manual handoffs across multiple touchpoints in PNA's operations.
- 03
Collaborative, hands-on delivery
Delivery combined face-to-face meetings and online sessions to make sure solutions were technically sound and matched the operational needs and nuances of PNA's business.
“Inturing has been professional, responsive, and deeply invested in achieving great outcomes. I would strongly recommend them to any business seeking to modernise its operations, streamline workflows, and leverage automation to drive efficiency and long-term scalability.”
Eddie Read
Director, Property Network of Australia
Results
Measured outcomes, and general benefits.
We keep these separate deliberately. The first list is what PNA reported. The second describes what this approach typically delivers and is not a client measurement.
Measured — reported by PNA
- PNA reported a cost saving of nearly $150,000 per year in support staff expenses.
- Multiple touchpoints across PNA's operations were fully automated, spanning five separate systems.
- The need for employee intervention in repetitive administrative processes was significantly reduced.
General benefits — not client-verified measurements
- Shifted PNA's thinking around what could be achieved without human input for traditional manual tasks.
- Freed support staff capacity for higher-value work.
- Established a collaborative delivery model with ongoing consultation.
Are manual admin tasks tying up your team?
If support staff are moving work between systems by hand, a 30-minute discovery call is usually enough to size the opportunity.